Acceptance of Terms
The Subscriber Agreement is an electronic contract that governs your use of and access to the Site and Services. By checking the box on the enrollment screen, you acknowledge that you understand and agree to be legally bound by the Subscriber Agreement and the terms, conditions and notices contained or referenced herein. Checking the box creates an electronic signature that has the same legal force and effect as a handwritten signature.
When you check the box on the enrollment screen indicating your acceptance of the Subscriber Agreement, you also consent to have the Subscriber Agreement provided to you in electronic form and agree to receive information about your account electronically. Intervet reserves the right to send you information about your account by postal mail.
You have the right to receive the Subscriber Agreement in non-electronic form. You may request a non-electronic copy of the Subscriber Agreement either before or after you electronically sign it. To receive a non-electronic copy of the Subscriber Agreement, please send an e-mail to email@example.com or a letter and self-addressed stamped envelope to:
Director of Customer Service
556 Morris Ave., S5-2
Summit, NJ 07901 USA
Withdrawing Your Consent.
Withdrawing Your Consent. You have the right at any time to withdraw your consent to have the Subscriber Agreement provided to you in electronic form.
Should you choose to withdraw your consent to have the Subscriber Agreement provided to you in electronic form, you will no longer be enrolled in the Services and you will not be able to access password-protected areas of the Site. We only will re-enroll you in the Services and issue you a new username and password for the Site after we receive a signed copy of a non-electronic version of the Subscriber Agreement and the enrollment form, which we will send to you upon request.
To withdraw your consent and/or request a non-electronic copy of the Subscriber Agreement, please send an email to firstname.lastname@example.org or a letter and self-addressed stamped envelope to:
Director of Customer Service
556 Morris Ave., S5-2
Summit, NJ 07901 USA
Your withdrawal of consent will be effective within a reasonable time after Intervet receives the notice described above, and it will not affect any action taken in reliance on your consent or the continuing enforceability of the Subscriber Agreement.
Access and Retention.
Access and Retention. In order to access and retain the Subscriber Agreement, you must have access to the World Wide Web, either directly or through devices that access Web-based content, and pay any service fees associated with such access. In addition, you must use all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device.
Please print a copy of the Subscriber Agreement for your records. To retain an electronic copy of the Subscriber Agreement, you may save it into any word processing program. We will notify you of any changes in the hardware or software requirements needed to access or retain the Subscriber Agreement that create a material risk that you will not be able to continue to access or retain it.
You are required to comply with all applicable laws in connection with your access to and use of the Site and Services, and such further limitations as may be set forth in any written or on-screen notice from Intervet. As a condition of your access to and use of the Site and Services, you warrant that you will not use the Site or Services for any purpose that is unlawful or prohibited by the Subscriber Agreement. Use of the Site is for your personal and non-commercial use, and Intervet does not grant any express or implied rights to use the Site for any other purpose.
When you enroll in the Service, you authorize Intervet to charge your credit card for the activation fee and annual subscription fee stated on the enrollment and authorization form for the Services, as well as for any and all other fees you may incur in connection with your utilization of the Services. You further authorize Intervet to charge your credit card automatically on a recurring basis each year for the then-current annual subscription fee. Intervet will advise you by electronic mail or in writing at least ten (10) days in advance of the annual renewal date of any change in the subscription fee. You understand that, once charged, subscription fees for the Services are non-refundable. You agree and represent that all information you provide for the purpose of enrolling in the Services is accurate, complete and current, and you agree to notify Intervet of any changes to your credit card information, including changes in billing address and expiration dates. If Intervet does not receive payment from the issuer of your credit card, you agree to pay all amounts due upon demand directly to Intervet, and Intervet further reserves the right to either suspend or terminate your subscription in such circumstances. In the event of any failure by you to make payment, you will be responsible for all reasonable expenses (including attorneys' fees) incurred by Intervet in collecting such amounts. In the event you supply a promotion code for the purpose of obtaining a discounted subscription fee, Intervet will determine your eligibility for such discount. Any such determination by Intervet shall be in Intervet's sole discretion. In the event you supply a promotion code and Intervet determines that you are ineligible for the discounted subscription fee, you will be charged the non-discounted subscription fee stated on the authorization form. You understand that you may terminate this authorization at any time by calling Intervet at 1-888-HOMEAGAIN. Any such termination will become effective within three (3) business days after Intervet receives your call, and it will not affect any action taken in reliance on your consent or the continuing enforceability of the Subscriber Agreement.
No Professional Advice
The Site is offered as a service to pet owners. Any health-related information supplied through the Site or by any employee or agent of Intervet, whether by telephone, e-mail, letter, facsimile, or other form of communication, is not intended to be a substitute for professional medical advice, diagnosis or treatment, and it is important that you not make medical decisions without first consulting a licensed veterinarian. You should never disregard professional medical advice or delay in seeking such advice because of something you have read on the Site. IF YOU HAVE A MEDICAL EMERGENCY OR NEED IMMEDIATE MEDICAL TREATMENT FOR YOUR PET, PLEASE CONSULT AN ANIMAL HOSPITAL OR EMERGENCY VETERINARY FACILITY.
All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content ("Content"), are owned by Intervet or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Except as otherwise indicated, you are authorized to make use of the Content for educational and non-commercial purposes only, provided that you maintain all copyright and other notices posted along with the Content. Any reproduction, copying, or redistribution of the Content for commercial purposes is strictly prohibited without Intervet's prior written consent. Requests for permission to reproduce any Content must be made in writing to:
556 Morris Ave., S5-2
Summit, NJ 07901 USA
Trade and Service Mark Rights
All rights in the product names, company names, trade names, logos, product packaging, and designs of all Intervet or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Intervet or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Site confers on you any license or right under any patent or trademark of Intervet or any third party.
You agree not to transmit, distribute, post, communicate or store information or other material on, to or through the Site that:
is copyrighted, unless you are the copyright owner;
infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
is obscene, defamatory, threatening, harassing, abusive, hateful, slanderous or embarrassing to any other person or entity as determined by Intervet in its sole discretion;
constitutes advertisements or solicitations of business, surveys, contests, chain letters or pyramid schemes; or
contains viruses, Trojan horses, worms, time bombs, or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.
By using this site, you understand and agree that Intervet may at any time monitor, review, use, or disclose any content or communication posted or transmitted by, to, or from you on the Site. You further understand and agree that Intervet may use or disclose any information related to you (including content or communications posted or transmitted on the Site) for any reason related to the operation of the Site, in order to investigate, prevent, or take action regarding activities that may be prohibited or unlawful, to exercise our legal rights under the Agreement, or otherwise to protect the rights and property of Intervet or any third party.
To enroll in any of the Services, you are required to complete an enrollment form to subscribe to the Services and obtain access to password-protected areas of the Site. You must complete the registration process by providing us with current, complete and accurate information as prompted by the online enrollment form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Intervet immediately of any unauthorized use of your account or any other breach of security. Intervet will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Intervet or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
Prohibited Uses Generally
Without limiting the foregoing, you agree not to:
use any incomplete, false or inaccurate biographical information or other information for purposes of subscribing to the Services, or for purposes of registering for any promotions offered through the Site;
delete or revise any material or other information of any other user or HomeAgain
harvest or otherwise collect information about others, including e-mail addresses, without their consent;
take any action that imposes an unreasonable or disproportionately large load on the Site's infrastructure;
use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site;
use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents available from HomeAgain on the Site and other than generally available third-party web browsers (e.g., Netscape Navigator and Microsoft Internet Explorer);
allow any other person or entity to use your username or password for posting or viewing comments or sending or receiving materials; or
attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site.
You further agree not to violate or attempt to violate the security of the Site, including, without limitation:
accessing data not intended for you or logging into a server or account that you are not authorized to access;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
attempting to interfere with service to any user, host or network.
Third-Party Content and Links to Third-Party Web Sites
The Site may contain third-party owned content and links to other websites ("Linked Sites"). Intervet does not endorse, sponsor, recommend, or otherwise accept responsibility for any Linked Sites. In addition, Linked Sites are not under the control of Intervet, and Intervet is not responsible for the content or privacy practices of the Linked Sites, including, without limitation, links contained on Linked Sites or any changes or updates to Linked Sites. Intervet is providing third-party content and Linked Sites to you only as a convenience, and the inclusion of such third-party content and Linked Sites is not an endorsement by Intervet in favor of any third party. Intervet may, in its sole discretion, review content posted to the Site by third parties. However, Intervet has no obligation to review or maintain third-party postings to the Site, and may change or remove such postings at any time.
Notice of Copyright Infringement
If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, please provide Intervet's Copyright Agent with the following information:
identification of the copyrighted work claimed to have been infringed;
identification of the allegedly infringing material on the Site that is requested to be removed;
your name, address, and daytime telephone number, and an e-mail address if available, so that Intervet may contact you if necessary;
a statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
a statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
an electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.
556 Morris Ave., S5-2
Summit, NJ 07901 USA
Disclaimer of Warranties
WHILE Intervet TAKES REASONABLE STEPS TO ENSURE THAT THE INFORMATION ON THE SITE IS CORRECT, Intervet DOES NOT WARRANT THE ACCURACY AND COMPLETENESS OF THE MATERIAL ON THE SITE. Intervet MAY MAKE CHANGES TO THE MATERIAL ON THE SITE, OR TO THE PRODUCTS AND PRICES DESCRIBED IN IT, AT ANY TIME WITHOUT NOTICE. THE MATERIAL ON THE SITE MAY BE OUT OF DATE, AND Intervet MAKES NO COMMITMENT TO UPDATE SUCH MATERIAL.
THE SERVICES AND THE SITE ARE PROVIDED "AS IS." Intervet MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER RELATING TO THE SERVICES, THE SITE, LINKED SITES, OR OTHER CONTENT THAT MAY BE ACCESSIBLE DIRECTLY OR INDIRECTLY THROUGH THE SITE. Intervet DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Intervet DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL (a) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (b) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD-PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (c) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SITE, (d) WARRANTIES RELATING TO THE ACCURACY, RELIABILITY, CORRECTNESS, OR COMPLETENESS OF DATA MADE AVAILABLE ON THE SITE OR OTHERWISE BY Intervet, AND (e) WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY Intervet OR ANY THIRD PARTY. FURTHER, THERE IS NO WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON.
Intervet MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, (a) THAT THE INFORMATION PROVIDED THROUGH THE SITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; (b) THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (c) THAT DEFECTS OR ERRORS IN THE SITE WILL BE CORRECTED; OR (d) THAT THE CONTENT ON THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND Intervet DISCLAIMS ALL RESPONSIBILITY FOR THESE CHANGES.
Intervet MAKES NO WARRANTIES OR REPRESENTATIONS RELATING TO THIRD-PARTY CONTENT OR CONTENT ON LINKED SITES. ANY AND ALL PRICING, DELIVERY, OR CONTRACT INFORMATION IS SUBJECT TO FINAL CONFIRMATION BY Intervet. YOUR RELIANCE ON SUCH INFORMATION PROVIDED SOLELY THROUGH THE SITE IS AT YOUR OWN RISK.
Limitation of Liability
IN NO EVENT WILL Intervet OR ITS AFFILIATES, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE AND SERVICES BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SITE, SERVICES, OR ANY LINKED SITES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE. IN THE EVENT THAT YOU HAVE A DISPUTE WITH ANOTHER USER RELATED TO OR ARISING FROM, OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, YOU RELEASE Intervet FROM ANY CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH A DISPUTE.
These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Intervet has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Intervet's liability in such jurisdictions shall be limited to the extent permitted by law.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Intervet AND THIRD PARTIES WHO CONTRIBUTE TO THE SITE AND SERVICES FROM ANY LOSS, DAMAGE, OR COST (INCLUDING ATTORNEYS' FEES) RESULTING FROM YOUR VIOLATION OF THE SUBSCRIBER AGREEMENT OR ANY ACTIVITY RELATED TO YOUR ACCOUNT.
Choice of Law and Forum
The Subscriber Agreement is subject to the laws of the State of New Jersey. If there is any dispute between us concerning the Subscriber Agreement or your access to or use of the Site or Services, we both agree to submit the dispute to non-binding mediation, followed by binding arbitration. Both the mediation and the arbitration will be governed under the rules of the American Arbitration Association, and the venue for the arbitration will be New Jersey.
Intervet reserves the right, in its sole discretion, to terminate your access to and use of the Site and Services, with or without notice. Sections 4, 7, 8, 14, 15, and 16 of the Subscriber Agreement shall survive termination.
The failure of Intervet to enforce any provisions of the Subscriber Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of the Subscriber Agreement or to act with respect to similar breaches.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Intervet as a result of the Subscriber Agreement or your access to and use of the Site and Services. A printed version of the Subscriber Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Subscriber Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Unless otherwise specified herein, the Subscriber Agreement constitutes the entire agreement between you and Intervet and governs your use of the Site and Services. If any portion of the Subscriber Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.
Copyright © Intervet Inc., a subsidiary of Merck & Co., Inc. All rights reserved.
Effective on: August 1, 2006
Last updated on: October 27, 2014
Intervet Inc., d/b/a Merck Animal Health ("Home Again") is committed to protecting your privacy. Home Again offers a pet recovery service for pet safety and health, education for pet owners, and products, information and special offers from us and our carefully selected business partners that we believe you will value (the "HomeAgain® Program").
We will not sell or rent your information. We will share it with third parties for purposes related to the HomeAgain® Program and these third parties will only be able to use the information for marketing purposes related to pet products, safety and health. Please read this Privacy Notice to understand the ways in which we collect, use, and disclose information we receive from or about you through the HomeAgain® Program.
Collection of Personal Information. You may access and browse our Web site without disclosing any information that identifies you, such as name, address, or email address ("Personal Information"). We will collect Personal Information from or about you in the following instances:
We also collect information through cookies and other technologies to help us keep track of your interactions with our Web site. If you have shared Personal Information, such as an email address or username, we will include a portion of this information in a cookie so that we can recognize you and remember your selections when you return to our Web site. Please note that your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent.
We also will use standard Internet technology, such as Internet tags (also known as Web beacons, action tags, or GIFs) in combination with cookies at our Web site and will deploy these tags through an advertising company. These tags are placed on both online advertisements that bring users to our Web site and on different pages within our Web site. We use this technology to measure visitors & responses to our Web site and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted). Please be assured that we do not collect or seek through these tags or cookies any Personal Information about our visitors.
Cookies or Internet tags may also be used within certain promotional email communications or in conjunction with such communications sent by us or our business partners for the purpose of tracking whether a promotion was viewed by the email recipient or someone the email was referred to. These cookies or Internet tags are not linked to your Personal Information.
Uses of Information. We will use the Personal Information and other information we collect to:
Disclosures of Information. We will not sell or rent any Personal Information (including email address) we collect.
We will share your information with Home Again service providers in order to deliver the services, products and information offered under the HomeAgain® Program. These service providers include, but are not necessarily limited to:
In addition, we will share your Personal Information with carefully selected business partners so we may communicate with you about special offers related to the HomeAgain® Program that we hope will be of interest to you. These business partners will only be authorized to use your Personal Information for marketing purposes related to pet products, safety and health. You have a choice about the receipt of special email offers. If you enroll in the HomeAgain® Program through our Web site, you will be presented at that time with the option not to receive promotional emails. If you enroll in the HomeAgain® Program through other means (such as through your veterinary clinic), you may visit our website and create an online account where you will be presented with the same options. In either case, you can modify your promotional email preference at any time by visiting our Web site, calling 1-888-HOMEAGAIN (1-888-466-3242), or by sending an email to email@example.com. We also will provide instructions on how to unsubscribe from special email offers within any such email we send to you.
We also will disclose your information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us. Also, we will disclose your information in connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.
Please note that regardless of the choices you make about the receipt of special promotional email offers, we will continue to provide you with service-related email announcements. We also will continue to send you information about special offers and other information relating to the HomeAgain® Program by postal mail. You can modify your promotional postal mail preferences by calling 1-888-HOMEAGAIN (1-888-466-3242) or by sending an email to firstname.lastname@example.org.
Accessing and Updating Your Information. To access and update your personal or pet information, you can visit our Web site and log into your online account. You can also update your information, or instruct us to remove you from the HomeAgain® Program, by calling 1-888-HOMEAGAIN (1-888-466-3242) or by sending an email to email@example.com.
Please note that we will retain your contact information and information about your pet (such as microchip ID number and name) for the purposes of pet recovery and in accordance with our Terms and Conditions. Microchip ID numbers have a permanent listing in our database. You may update your contact information at www.HomeAgain.com at any time.
Security and Compliance. We maintain reasonable and appropriate technical, administrative and physical safeguards to protect Personal Information from loss, misuse, or alteration. For example, we use industry-standard encryption technologies when we collect or transmit sensitive Personal Information, such as credit card or account information. We also comply with all laws that require us to protect your Personal Information.
We do not knowingly collect Personal Information directly from any person under the age of 13.
Changes to this Privacy Notice. We reserve the right to modify this Privacy Notice at any time, so please review it frequently. You can determine whether the Notice has changed by reviewing the date posted at the top. If we make any material changes to this Privacy Notice, we will post notice of the change on our Web site or notify you in other ways we deem appropriate to keep you informed of our information practices.
Contact Us. If you have questions or concerns regarding this Privacy Notice, you should contact our Privacy Officer at: Merck Privacy Office 351 N. Sumneytown Pike; UG4B-24; North Wales, PA 19454. Email: firstname.lastname@example.org.
If you have comments or questions about the HomeAgain® Program or trouble accessing your account, please contact us at: Home Again Customer Service, 556 Morris Ave; Summit, NJ 07901 USA. Email: email@example.com, or call us at 1-888-HomeAgain (1-888-466-3242).
Call 1-888-HOMEAGAIN (1-888-466-3242).
Our trained Lost Pet Specialists and Customer Service Representatives are available 24/7.
You can also email us at firstname.lastname@example.org
You may also want to check our Frequently Asked Questions. The answer to your question may be there.
To report an adverse reaction or product-related problem with HomeAgain pet microchips, please call 1-888-HOMEAGAIN
Choose option 4, then option 2 to speak with a Technical Services Representative. Normal business hours are 8:00 am to 7:00 pm CST.